Returns & Exchanges

We want you to be happy with your Fanhaus purchase. If you change your mind or the item isn't quite right, you can return your order within 30 days of receiving it.

30-day return policy

To be eligible for a return, the item must be:

• Unused and unworn
• In its original condition
• With all original tags attached
• In its original packaging

You must also provide your order number or other proof of purchase.

To initiate a return, please contact us at support@fanhaus.no before sending the item back. We will provide you with the necessary return instructions.

The cost of return shipping is the customer's responsibility. Fanhaus does not cover the cost of returning an item unless the item is defective, damaged or incorrectly sent.

Once your return has been received and approved, the purchase amount will be refunded to the original payment method.

Right of withdrawal

In addition to our 30-day return policy, you have a statutory 14-day right of withdrawal when purchasing online as a consumer in Norway and the EU/EEA.

The withdrawal period starts the day after you receive your order. You do not need to provide a reason for exercising your right of withdrawal.

You may inspect and try on the product to the extent necessary to determine its nature, characteristics and functionality, in a similar way to how you would in a physical store. If the product has been used or handled beyond what is necessary, you may be responsible for any reduction in value.

If you wish to exercise your right of withdrawal, please contact us at support@fanhaus.no within 14 days of receiving your order. The item must then be returned within 14 days of notifying us.

The customer is responsible for the direct cost of returning an item when exercising the right of withdrawal, unless otherwise required by law.

Damaged, defective or incorrect items

If you receive a damaged, defective or incorrect item, please contact us at support@fanhaus.no as soon as possible.

Such cases are handled as complaints and are not subject to our ordinary 30-day return policy. We will cover reasonable return costs for approved complaints.

Products with personalisation

Personalised or customised products, including products with names, numbers or other personalisation, may not be returned under our voluntary 30-day return policy.

This does not affect any statutory rights you may have under applicable consumer protection legislation.

Refunds

Once we have received and inspected your return, we will process your refund.

Approved refunds will be made to the original payment method.

For returns under our voluntary 30-day return policy, the original shipping cost is not refundable and the customer is responsible for return shipping.

When exercising the statutory right of withdrawal, refunds will be handled in accordance with applicable law.

If you have any questions about returns, exchanges or refunds, please contact us at support@fanhaus.no