Shipping policy
Shipping Policy
Last updated: September 30, 2026
We currently ship orders to Norway.
Delivery options
We offer different delivery options depending on your delivery address and the size of your order.
Helthjem
Orders can be delivered to your mailbox or doorstep where Helthjem offers coverage.
If your address is outside Helthjem's delivery area, or if the package is too large for mailbox or doorstep delivery, your order will be delivered to the nearest available pick-up point.
Estimated delivery time: 1–5 business days.
Shipping costs
Shipping costs are calculated and displayed at checkout based on your delivery address and the shipping option selected.
From time to time, we may offer free shipping above a specified order value. Any applicable free shipping offer will be clearly stated at checkout or on our website.
Order processing
Orders are normally processed and dispatched within 1–2 business days.
Orders placed on weekends or public holidays will normally be processed on the next business day.
During periods of high demand, product launches, sales and holidays, processing times may be slightly longer.
Delivery times
The delivery times stated above are estimates and are not guaranteed.
Once your order has been handed over to the carrier, delivery times may be affected by circumstances outside Fanhaus' control, including delays with the carrier, weather conditions, holidays or other unforeseen events.
Tracking
When your order has been shipped, you will receive a shipping confirmation by email containing tracking information where available.
You can use the tracking information to follow the progress of your delivery.
Incorrect or incomplete delivery information
Please make sure that your delivery address and contact information are correct when placing your order.
Fanhaus is not responsible for delays or additional costs resulting from incorrect or incomplete information provided by the customer.
If you realise that you have entered an incorrect address, please contact us as soon as possible at support@fanhaus.no. We cannot guarantee that we will be able to change the delivery address after an order has been placed.
Delayed or missing orders
If your order has not arrived within the expected delivery period, please contact us at support@fanhaus.no and we will help you investigate the shipment.
If tracking information shows that your order has been delivered but you have not received it, please contact us as soon as possible.
Damaged packages
If your package appears damaged when delivered, please contact us at support@fanhaus.no as soon as possible.
If the product itself is damaged or defective, please see our Returns & Exchanges policy.
International shipping
International shipping may be available to selected countries.
Shipping costs, available delivery options and any applicable duties or taxes will be displayed at checkout where applicable.
For international orders, the customer may be responsible for customs duties, import taxes or other charges imposed by the destination country.
Contact
If you have any questions about shipping or delivery, please contact us at:
Fanhaus AS
Kronprinsens gate 1
0251 Oslo
Norway